Terms & Conditions, Privacy & Cookies

This page contains all our Terms & Conditions as well as our Privacy Policy and our Cookies Policy.

Terms & Conditions

Please read below our term and conditions of sale, which apply to ALL transactions on our website.  Placing an order confirms your acceptance of these terms.

 

Legal Consumer Rights of Cancellation:

You have the right to cancel your order which starts the moment you place your order and doesn’t end until fourteen working days from the day after you receive your goods.  Then you have another 14 days in which to return the goods.  A full refund will be given by us but you as the buyer will have to pay for the goods to be returned (unless they are faulty).  We will give you a refund of either when we receive the goods back, or you providing evidence of having returned the goods (for example, a proof of postage receipt from the post office), whichever is the sooner. 

Please send all returns together with your name, order number and billing address back to:

Returns,

Splodge Teddy Parties,

20 Ringwood Road,

Eastbourne,

East Sussex

BN22 8TA

A deduction can be made if the value of the goods has been reduced as a result of the you handling the goods more than was necessary.   The extent to which a buyer can handle the goods is the same as it would be if you were assessing them in a shop.

We will refund the economy or standard delivery costs you paid when ordering.  This is the cost of getting the goods to you in the first place, but if you opted for enhanced service eg next day or express we will only refund standard delivery costs.

 

Stock Availability:

All products ordered are subject to stock availability and may be withdrawn at any time. If  on the occassion one of your order items is out of stock we will try and contact you by first instance by email then by phone to allow you to choose an alternative.  If we cannot get hold of you and your item is part of a party pack then we will send you a suitable alternative and you will be informed by email before order is despatched.  All substitutes offered will be in the same range and of equal quality and value.  If you are not happy with the replacement item then we will happily give you a refundor replace the item.   Sometimes if items are out of stock and not ordered as part of a party pack then we may just refund you the money for the item.  Splodge Teddy Parties will not be obliged to offer any more compensation for disappointment suffered.

 

Products:

All products on this website are not suitable for children under 36 months.

All items advertised on our (Splodge Teddy Parties) website are new and unused unless stated in the advert.  Please read product descriptions carefully as we accept no liability for products received that conform to the description.  Unless explicitly stated in the advert, all our products are for external use only.  Please read the product instructions carefully as we will accept no liability for any product used in an incorrect or irresponsible way.

All our teddies and clothes and accessories have the CE display on their labels:

European toy safe child

 

Our stuffing complies with the flammability requirements of BS5852: 1982 Part 2 ignition source 2 in accordance with Schedule 2 Part 1 (ignitability test for non-foam filling materials singly) of The Furniture & Furnishings (Fire Safety) Regulations 1988 with Amendment No. 2358 1989 & No. 1993

 

Order Confirmation:

Prior to submitting your order, please check carefully and make sure all details of your order and postal address are correct. We will not be liable for incorrect addresses entered as a delivery address.  All orders are accepted subject to our Terms and Conditions of Sale. We reserve the right to decline any order.

Once an order has been placed you will receive a confirmation to the email address given on the checkout page.  If you don't then please let us know immediately.  Please check carefully your email confirmation and check that the delivery information and order information are correct, if not please let us know ASAP.

Once telephone orders have been placed you will be sent a confirmation email once the order is placed on our system.  You must check the order carefully as we will not be liable for any order misunderstandings or incorrect delivery address once the order has been sent.

 

 

Privacy Policy

We do not sell or distribute your details to any other company or organisation under any circumstances ensuring your complete privacy.

Your payment details, credit card numbers are not held by Splodge Teddy Parties. All payments are processed using a third party system either Streamline or Paypal using up to date security technology Beyond this, they will never be shared with any third party.

We will never email you asking you for your payment details; please be wary of fraudulent requests for your card details via this route.

Information supplied by you when ordering is used only to process your order and dispatch your goods.  Delivery addresses, Email addresses and phone numbers may be passed onto delivery companies for the express purposes of delivering your items.

You may receive an email from 'Trusted Shops' asking if you would like to submit a seller rating for the goods received.  If you do not want to receive this email then please let us know.

Your order's content will be stored. We may store your order and readily look them up. For safety reasons your order's data are not available via internet. We keep these data in confidence according to our privacy policy.

 

Copyright:

All pictures and text on this website are owned by Splodge Teddy Parties.  You cannot use any pictures or text from this site without the express permission of Splodge Teddy Parties.

 

Codes of Conduct:

We are a Trusted Shops’ member and have obliged ourselves to the Trusted Shops’ Code of Conduct. Details of the code can be consulted at

http://www.trustedshops.com/tsdocument/TS_QUALITY_CRITERIA_en.pdf

 

Cookies Policy

Our website uses cookies. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

About cookies

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser, and stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies can be used by web servers to identity and track users as they navigate different pages on a website and to identify users returning to a website.

Cookies may be either "persistent” cookies or "session” cookies.  A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date). A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

How we use cookies

This website sets targeting cookies. These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.  Our Facebook 'Like' uses this type of cookie.

This website sets performance cookies. These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works. Google Analytics uses this type of cookie on our website.


Third party cookies

When you use our website, you may also be sent third party cookies.

In addition, we use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: https://www.google.com/privacypolicy.html

If you use Paypal to purchase items from our online shop, then Paypal will also put 'cookies' on your computer, but only to facilitate the purchase. For more information on Paypal 'cookies', please click here.

Blocking cookies

Most browsers allow you to refuse to accept cookies. For example:

  1. in Internet Explorer you can refuse all cookies by clicking "Tools”, "Internet Options”, "Privacy”, and selecting "Block all cookies” using the sliding selector;
  2. in Firefox you can block all cookies by clicking "Tools”, "Options”, and un-checking "Accept cookies from sites” in the "Privacy” box.

Blocking all cookies will, however, have a negative impact upon the usability of many websites.

Deleting cookies

You can also delete cookies already stored on your computer:

  1. in Internet Explorer, you must manually delete cookie files (you can find instructions for doing so at https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies);
  2. in Firefox, you can delete cookies by, first ensuring that cookies are to be deleted when you "clear private data" (this setting can be changed by clicking "Tools", "Options" and "Settings" in the "Private Data" box) and then clicking "Clear private data" in the "Tools" menu.

Doing this may have a negative impact on the usability of many websites.